Privacy Policy
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- • Name and contact information
- • Delivery address
- • Phone number and WhatsApp number
- • Email address (when provided)
- • Order history and preferences
- • Bank details for points redemption (account number, bank name)
Automatically Collected Information
- • Device information and type
- • IP address and approximate location
- • App usage patterns and interactions
- • Crash reports and performance data
- • Advertising identifiers (for ad personalization)
Firebase Analytics Data
- • Anonymous usage statistics
- • Screen views and user flows
- • Feature usage patterns
- • App performance metrics
- • User engagement data
2. How We Use Your Information
We use your information to:
- • Process and deliver your orders
- • Send you order updates via WhatsApp and SMS
- • Process points redemption and payments
- • Respond to your inquiries and support requests
- • Improve our services and user experience
- • Send promotional content (with your consent)
- • Analyze app usage and performance
- • Personalize advertising content
- • Prevent fraud and abuse
3. Firebase Analytics and Advertising
Firebase Analytics
We use Firebase Analytics to collect anonymous usage data to improve our app. This includes:
- • How you use our app features
- • Which screens are most popular
- • App crash reports and performance issues
- • User engagement metrics
This data is anonymous and cannot be used to identify you personally.
AdMob Advertising
We use Google AdMob to display advertisements in our app. AdMob may collect:
- • Advertising identifiers for ad personalization
- • Approximate location for geo-targeted ads
- • Device information for ad optimization
- • Ad interaction data (clicks, views)
You can opt out of ad personalization in your device settings.
4. Data Storage and Security
Cloud Storage
Your data is stored securely using:
- • Firebase/Google Cloud servers
- • Encrypted data transmission
- • Secure backup systems
- • Access controls and authentication
Data Retention
- • Order history: Retained for 7 years (legal requirement)
- • Analytics data: Retained for 26 months
- • Account information: Retained until account deletion
- • Support communications: Retained for 3 years
Security Measures
We implement appropriate technical and organizational measures including:
- • Data encryption in transit and at rest
- • Regular security audits
- • Access controls and authentication
- • Secure development practices
5. Third-Party Services
We share your information with trusted third parties:
Service Providers
- • Payment processors (for transaction processing)
- • Delivery partners (for order fulfillment)
- • Google (Firebase Analytics and AdMob)
- • WhatsApp (for customer communication)
- • Google Forms (for redemption data collection)
Legal Requirements
We may disclose your information when required by law or to protect our rights.
6. Your Rights
You have the right to:
- • Access your personal information
- • Correct inaccurate information
- • Delete your account and data
- • Opt out of marketing communications
- • Request data portability
- • Object to processing of your data
- • Restrict processing of your data
To exercise these rights, contact us via WhatsApp or email.
7. Cookies and Tracking
We use:
- • Analytics cookies for Firebase
- • Advertising cookies for AdMob
- • Local storage for app preferences
- • Session cookies for security
You can control cookies in your browser settings.
8. Children's Privacy
Our app is not intended for children under 13. We do not knowingly collect information from children under 13.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own, particularly where Google's data centers are located.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
For privacy-related questions, please contact us:
- • WhatsApp: 2349065510568
- • Email: [email protected]
- • Through our app's contact form
We will respond to privacy inquiries within 30 days.